SHIPPING & RETURNS
We offer domestic and international shipping:
- $13.50 Express Shipping within Australia
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, go onto our returns page HERE and fill in the information. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON RETURNABLE ITEMS
Certain types of items cannot be returned, like sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS AND STORE CREDITS
Refunds will only be accepted if your item arrives faulty. Change of mind will be granted with a store credit for exchange. Please read our size guides & descriptions carefully. For any extra enquires or questions, please feel free to email us at firstname.lastname@example.org and we will answer any questions regarding our items.